Q: Does the price include set up and delivery?
A: For tents and inflatables, delivery is based on distance from our warehouse. Check the delivery areas page for current fees. Please call for a delivery estimate or complete a quote or reservation to get delivery rates for areas not listed. Set up is included in the price. Tent packages and bounce houses are set up as desired and the tables and chairs are left with the unit. Orders for just tables and chairs will be delivered a reasonable distance from the curbside. Inside delivery will have an added charges. Remember prices do not include sales tax. Our photo booth experts will travel to your event and do not charge additional for delivery
Q: What is the difference between a pole tent and a frame tent?
A: A pole tent is designed to be suported with the use of ropes and stakes. It must be staked down into the ground (grass, dirt, or asphalt) in order to stay up. There is also a center pole that give the tent its peak in the middle. Pole tents cannot be placed over a deck or concrete patio or directly against a house.
A frame tent is designed to support itself through the use of a frame that goes around the inside perimeter of the tent. It can be set up on any surface as it only needs to be secured to the ground to prevent movement or tip-over. This can be accomplished with stakes, weights, or a combination of both.
Q: Do you deliver to other states?
A: Yes, although we regularly service Southern New Jersey including but not limited to Gloucester, Salem, Camden, Atlantic and Burlington counties (This list is not all inclusive and we may not deliver to certain areas within those counties), we can deliver tents, tables, and chairs, or photo booths to surrounding states (please call for delivery fees). We can not set up inflatable amusements in PA.
Q. Do you offer any items other than those listed on your website?
A: We do. If you are looking for something you do not see please call us and ask. Chances are we own it, can get it for you, or may just buy it for your event. We also offer event planning services to assist you with the details or handle it all from start to finish. Email firstname.lastname@example.org to reach our event planner.
Q. What color linen options do you offer?
A: We offer 100% polyester linens in a wide range of colors. Please visit our website www.werentlinens.com/solids to see all the colors we offer. We also offer satin and other specialty linens upon request.
Q: Does the standard rental time include your set up time?
A: No. We arrive early to set up so you get plenty of time to finish setting up and to enjoy your event. That is why we ask for your start and end times. Our inflatable amusements are picked up in the evening and our tents are normally picked up the following day.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive the day of well before the event begins. We may need to set up the day before the event depending on our schedules. In either case, we will call 2-3 days before to confirm that someone will be at the party location.
Q: We've rented some really dirty tents and inflatable units from other companies in the past. Are they always that dirty?
A: No. The tent or bounce house should be clean when you get it. Karcher Event Rental LLC cleans our equipment after every rental. All of our tents and bounce houses are relatively new. Our tents are all white are routinely replaced for the best looking quaility. You have the option between white and brown chairs.
Q: What about parks, commercial and/or public areas?
A: We love setting up at parks and public areas. Please contact the management of the park or commercial property as well as the municipality where the event will be held to determine any special permits or requirments. They may require same day set up and removal or prohibit driving across the property to access your event location. You also may need a generator to power any inflatable amusements. Please advise our staff as additional set up fees may occur.
Q: What payments do you take?
A: Cash, Check, Visa, Mastercard, or Discover. If paying by cash, please have exact change as our drivers do not carry cash.
Q: Do you require a deposit and what is the cancelation policy?
A: Yes all reservations require a deposit Reservations under $1000 a 50% deposit is due at the time of booking. Reservations over $1000 a 25% deposit is due at the time of booking and 25% is due 90 days prior to the event. Final payment is due 14 days before all events if your balance is over $500 or the day of setup if under.
With the exception of tent packages deposits are refundable if you cancel your order at least 14 days prior to your rental date. No reduction or cancelation of quantities and/or items within 7 days of the event. Deposits on tents, linens, or special order items are non refundable. For any cancelations less than 14 days, deposits are not refundable unless weather related as determined by our staff. All credit card refunds are assessed a 5% fee
Q: What is your policy on weather for inflatable units?
A: Inflatable amusements are not designed to be used in inclement weather including rain and heavy wind. However the weather is not always the same from area to area. Therefore we allow the decision to cancel due to weather up to you, provided you call before our staff departs the warehouse for delivery. Once our delivery crew departs our warehouse for your job payment in full is expected.
Q: What type of surfaces can you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, and asphalt. Asphalt set up requires additional fees.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our tents or inflatable units. Seams may develop tears over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. moving the unit, using a grill under or near the tent, exceeding the recommendations for persons, height, weight, etc.) you will be responsible for all damages up to and including replacement of the rental items which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have a question? Call or Write: email@example.com 856-875-0290